■ We customize your case with your own design/photo/artwork
■ Simply upload your image above. You can upload up to 3 images
■ We prepare a mock up and send you for your approval first
■ If you approve of it, then we make it. If not, we make necessary changes until you like it
■ Handling time is 1-2 business days and shipping time depends on the method you choose
If you are having difficulties uploading your image/artwork, you can simply send it to custom@ottocases.com with order ID after you complete your order.
Legal Disclaimer
By sending your artwork you, as the purchaser, affirm that you are the rightful owner, and agree to assume any and all liability resulting from copyright or patent infringements. OTTO CASES reserves the right to deny any artwork that could potentially break copyright or trademark laws.
As nationwide wooden cellular cases company, we meticulously designed the most preferable, well-protected edges with 26 feet drop-tested, with a unique looking, laser-engraved and wood crafted iPhone & Samsung phone models; our phone cases have been such great visionary in today’s expanding and innovative cellular market.
By saying its unique visual and attention-grabbing specifications, our special High-Tec designed and engineered wooden phone cases have great features of enhancing its quality more than ever.
If we list the features of our wooden phone cases that are;
- Natural and durable wood surface
- Enhanced rubber bumper to hold your phone
- Metal plate inserted to be used with magnet holders (It is not MagSafe feature! It may also interfere with some wireless chargers. You may request to remove it if you want to use your case with wireless charger)
- SIM card and PIN compartments (iPhone XR and Samsung models do not have this feature)
- 4 sided shock absorbance bumper
- 26 feet drop tested
- High edges for screen protection (Samsung models have lower edge due to curved screen. High edge may avoid using curved screen area effectively)
- Easy use and soft buttons
- Enlarged easy access charging port, headphones, speaker hole
- Engraved or color printed designs on wood surface
- Endless design options (800+ currently and increasing)
- Universal cases that fit on multiple smartphones
- Curved stylish wood edges
- Variety of wood types among Bamboo, Cherry, Rose
- Color coded cases such as natural wood, black, white
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We have a 30 day return policy in place. If you wish to return your item(s), please email us to support@ottocases.com with the reason of return, within 30 days from receiving your order. When the return is delivered, OTTOCASE will check the condition of the returned item and will issue the refund based on the item's condition. Shipping fee is non-refundable for returned items. Custom Cases are not subject to return. Exchange might be an option for customized cases based on the condition of the case.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
OTTOCase warranted products are fully guaranteed against defects in materials or workmanship under normal use for the specified product warranty period, subject to conditions contained in this limited warranty.
Proof of purchase may be required showing the item was purchased in new condition to file a warranty claim. The warranty applies to the original purchaser or initial gift recipient of the applicable OTTOCase brand product. Other than to an initial gift recipient, this warranty is not transferable.
Product registration is not required. Please save your purchase receipt in the event a warranty claim needs to be filed.
OTTOCase does not warrant and is not responsible for any smartphone or other devices or products made by anyone other than OTTOCase.